Keeping Clients & Staff Engaged During The Pandemic

This presentation was delivered on August 24, 2020 at The 2020 OPEN MINDS Management Best Practices Institute.

A recent survey by the National Council for Behavioral Health and Qualifacts found that organizations with legacy EHRs and little to no telehealth are having a more difficult time providing treatment during the COVID-19 pandemic. Get an overview of the survey findings and discuss how COVID-19 has changed or accelerated behavioral health providers’ needs for staff and client engagement tools such as appointment reminders, online documentation and billing and reporting requirements. See live presentations of client engagement tools (appointment reminders with telehealth link, myStrength, online documentation) and staff dashboards and interaction tools.

The New Role of Virtual Care in Behavioral Health

Recently Qualifacts and the National Council for Behavioral Health surveyed more than 1,000 behavioral health and human services providers about the role virtual care has played in their operations during the current COVID-19 crisis.

We also wanted to know how they were handling a remote workforce, how their revenues had been affected and how their technology solutions were holding up.

The results, unsurprisingly, showed rapid and significant structural changes in order to continue effective, efficient care to the communities served:

  • 80% said they delivering care virtually at least 60% of the time now
  • 70% said at least 40% of their care will be virtual going forward
  • 64% have experienced revenue losses — yet also report decreased no-show rates
  • 20% said they’d need a new EHR in order to support their new virtual programming

To dig into those details, and much more, download the whitepaper.

[Archived Webinar] “So, How’s That 2020 Strategic Plan Going?” A Roundtable Discussion About the Current Behavioral Health Environment

Behavioral health care leaders from across the U.S. met on August 6th, 2020 in a candid, roundtable discussion about how they are adapting to the year’s changes and viewing the opportunities and challenges ahead. Moderated by Qualifacts Chief Sales and Marketing Officer Jeff Silverman, this hour promises to deliver honesty, insight – and some humor – in the face of adversity.

Agenda:

  1. Hear from other executives how they are managing the challenges of a disrupted market, in real time.
  2. Learn how peers are approaching new norms for patient and staff engagement.
  3. Discover how virtual delivery and remote working are shaping technology decisions across the industry

Panelists:

  • Yvette Bairan, Chief Executive Officer, Astor Services
    for Children & Families
  • Paul Curtis, Executive Director, California Council of Community Behavioral Health Agencies
  • Brad Howell, President & CEO, Fidelity House
  • Monica E. Oss, M.S., Chief Executive Officer, OPEN MINDS
  • Gregory N. Wellems, Executive Director, Intellectual Disability Services, Keystone Human Services

Download Presentation (PDF)

“So, How’s That 2020 Strategic Plan Going?” A Roundtable Discussion About the Current Behavioral Health Environment

Free Executive Web Briefing, Sponsored by Qualifacts

Join behavioral health care leaders from across the U.S. in a candid, roundtable discussion about how they are adapting to the year’s changes and viewing the opportunities and challenges ahead. Moderated by Qualifacts Chief Sales and Marketing Officer Jeff Silverman, this hour promises to deliver honesty, insight – and some humor – in the face of adversity.

The New Role of Virtual Care in Behavioral Health: A Look Forward

Free Web Briefing, Sponsored by Qualifacts

Qualifacts and the National Council for Behavioral Health recently partnered to conduct a national survey of behavioral healthcare providers to gauge the acceleration of providing care virtually and its impact on their business during the COVID-19 pandemic. This webinar will explore how providers pivoted to virtual care and the issues, concerns, and opportunities they see for its use in the future.

Upon completion of this webinar, attendees will:

  • Learn how widespread the deployment of virtual care solutions has been during the COVID-19 pandemic
  • See how revenues and no-show rates have changed during the crisis
  • Explore how and where providers want to provide care going forward — and the role technology will play

Moderator: Jeff Silverman, Chief Sales & Marketing Officer, Qualifacts

[Webinar Recording] Stimulus Update for Behavioral Health and Human Services Providers: New Sources of Relief from the Federal Government and Outlook for the Future

Has Your Agency Applied For Coronavirus Stimulus Funds? Wondering About New Sources of Relief for Behavioral Health?

This June follow-up to our April 16 program was once again co-hosted by McDermott Will & Emery, a global law firm with industry-leading health care and employment law practices, and McDermott+Consulting, a consulting firm that exclusively serves the healthcare industry with one-stop policy and lobbying services.

Our presenters shared an update on the status of and changes to Congressional financial relief legislation passed earlier this year, as well as opportunities that you can take advantage of now to support your business in these unprecedented times.

Participants Will Explore:

HHS Medicaid distribution

  • Medicaid-only Providers
  • Safety-Net Hospitals
  • Hotspot/high impact hospitals (not exclusively Medicaid)

HEROES Act

  • How Are Behavioral-Health Providers Affected?
  • Additional money for the provider relief fund
  • Additional flexibility/qualifying entities under PPP

Paycheck Protection Program

  • Modifications made by the Paycheck Protection Program Flexibility Act.
  • New guidance released by the SBA and Treasury.

CARES Act Oversight & The Politics of the Election Cycle

Further Large-Scale Aid Packages: What’s On The Table

Click Here to Watch

Stimulus Update for Behavioral Health and Human Services Providers: New Sources of Relief from the Federal Government and Outlook for the Future

This follow-up to our April 16 program is once again co-hosted by McDermott Will & Emery, a global law firm with industry-leading health care and employment law practices, and McDermott+Consulting, a consulting firm that exclusively serves the healthcare industry with one-stop policy and lobbying services. Our presenters will share an update on the status of and changes to Congressional financial relief legislation passed earlier this year, as well as opportunities that you can take advantage of now to support your business in these unprecedented times.

Unburied Treasure: Mapping Your Way To Better Workflows With Analytics

Free Web Briefing, Sponsored by Qualifacts

We’ve all heard that you need to move from reporting to analytics, but is there a map to the place where the data drives the workday? This webinar will break down the differences in, and the value of, both reporting and analytics. We’ll take you from today’s event-driven data usage to the treasured outcome of everyone in the organization having a clear view of a prioritized workflow that supports best outcomes and meets key performance indicators.

Best Practices In Communicating, Negotiating & Contracting With Health Plans

Value-based Reimbursement models create an opportunity for organizations to negotiate their reimbursement – or “price” – based on the quality of services provided. The first step is developing relationships with the payers in your market. The next steps are accomplished by considering how you can help them to meet their performance requirements, and what metrics are required. Aligning programs and services with the goals of the payers and health plans in your market is essential.

In this webinar delivered on May 7th, 2020, OPEN MINDS Senior Associate Paul Duck discussed:

  • How to start strategic conversations with health plans
  • How to demonstrate your organization’s value in way that will capture health plan’s interest
  • How to secure and optimize service agreements with health plans
  • How to maintain communications with payers during difficult times


Download Presentation (PDF)

[Archived Webinar] Stimulus for Behavioral Health and Human Services Providers: The Facts that Matter for the Financial Health of Your Agency

Is Your Agency Ready To Apply For Much-Needed Coronavirus Stimulus Funds?

Congress has created multiple stimulus packages to offset the devastating economic effects of COVID-19. It’s a lot to absorb: Which program is best for your agency? How do you apply? Where do you need to start? This webinar will help you make sense of some of the available stimulus options.

Participants Will Learn:

  • How to Leverage CMS Relief
    • Medicare Accelerated Payment Program
    • $100 Billion Public Health Fund
  • Other Relief Options
    • Loan Programs
    • SBA 7(a) Paycheck Protection Program
  • Provisions for Medium-Sized Companies
    • Employment Issues and Opportunities
    • SBA Obligations re: Employment Programs
    • Tax Credits and Deferrals for Furloughed Employees

Watch Webinar Recording