New Service Lines & New Revenue Streams: Building A Diversification Strategy & Conducting A Feasibility Analysis

Executive Web Briefing, Sponsored by Qualifacts + Credible 

Relying on a single payer or revenue stream is becoming a risky proposition. Now, more than ever, the ability to evaluate and modify current services and to develop new services to meet the challenges and opportunities in the market is an essential skill all executives need to master.

During this important session, led by OPEN MINDS Senior Associate Joe Naughton-Travers, attendees learned a process for evaluating service line performance and repurposing or launching new revenue streams.

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Leading Through Change: An Interview With David Klements, CEO, Qualifacts + Credible Behavioral Health

This presentation was delivered on October 29, 2020 at The 2020 OPEN MINDS Executive Leadership Retreat. In the presentation, the speakers discussed leadership best practices during one of the most complicated business scenarios—mergers and acquisitions.

The presentation speakers included:

  • David Klements, President & Chief Executive Officer, Qualifacts + Credible
  • Monica E. Oss, Chief Executive Officer, OPEN MINDS

Becoming A CCBHC: What I Wish I Had Known From An Executive Perspective

This presentation was delivered on October 29, 2020 at The 2020 OPEN MINDS Executive Leadership Retreat. In the presentation, the speakers discussed the executive’s role in two major strategy elements when moving toward the Certified Community Behavioral Health Clinic (CCBHC) model, including how to support the team through great “change management” as the CCBHC brings with it new services, new programs, new credential types, and new business processes; and how to prepare the team for an environment of Continuous Quality Improvement (CQI).

The presentation speakers included:

  • Sarah Ackerman, MBA, Chief Executive Officer, Western Mental Health Center
  • Mary Givens, Product Manager of Federal Programs, Qualifacts

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The OPEN MINDS Health Plan Partnership Summit: A Guide To Developing & Negotiating Partnership Agreements With Health Plans

This presentation was delivered on October 29, 2020 at The 2020 OPEN MINDS Executive Leadership Retreat. In the presentation, the speakers discussed the development of new partnerships with health plans and new business models for sustainability, including how to understand the needs of payers, reframe the services of typical provider organizations into “solutions” for health plans, negotiate agreements with payers, and build mutually beneficial partnerships with payers in their market.

The presentation speakers included:

  • Paul M. Duck, Senior Associate, OPEN MINDS
  • Robert Bickford, MBA, Deputy Chief Financial Officer, Community Behavioral Health
  • Donald Savoie, President & Chief Executive Officer, Meridian Behavioral Healthcare, Inc.
  • Margaret Mays, Ph.D., National Vice President, Quality Improvement, Magellan Health
  • James R. Currey, MSIS, Sr. Director, Analytics, Magellan Healthcare Division
  • Angela Hagan, Ph.D., MPA, Associate Director, Population Health Insights, Bold Goal, Office of Health Affairs and Advocacy, Humana, Inc.
  • Melissa Larkin-Skinner, MA, MBA, LMHC, Chief Executive Officer, Centerstone Florida

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Getting The Most From Your EHR Selection & Implementation Process—Central Mental Health Center’s Executive Director Kathy Mosher, MS, MBA

This presentation was delivered on October 28, 2020 at The 2020 OPEN MINDS Executive Leadership Retreat. In the presentation, the speakers discussed how Central Mental Health Center approached their selection of an electronic health record (EHR) system to meet their current and future needs.

The presentation speakers included:

  • John F. Talbot, Ph.D., Vice President, Corporate Strategy, Jefferson Center for Mental Health, and Senior Associate, OPEN MINDS
  • Kathy Mosher, MS, MBA, Executive Director, Central Mental Health Center