The COVID-19 pandemic caused major shifts throughout organizations, industries, and the entire world. The behavioral health and human services market is no exception. As we look back on 2020, there were some short-term tactics that we anticipated would be around for a while to allow provider organizations to create stability, resiliency, and success while weathering the ‘new normal’ we have all been faced with.
Monica Oss, Chief Executive Officer of OPEN MINDS, delivered this presentation on April 6, 2021, and shared insights on how far the behavioral health and human services industry has come since the COVID-19 pandemic struck just over one-year ago.
- The 12 critical actions successful leaders were taking last year to combat market challenges, and which are still being utilized today
- How organizations are keeping their employees engaged and motivated to avoid burnout
- Preparing for the ‘next normal’ – transitioning to the post-pandemic environment