The Future Is 2020 In The Rearview Mirror: A 2021 Forecast

The COVID-19 pandemic caused major shifts throughout organizations, industries, and the entire world. The behavioral health and human services market is no exception. As we look back on 2020, there were some short-term tactics that we anticipated would be around for a while to allow provider organizations to create stability, resiliency, and success while weathering the ‘new normal’ we have all been faced with.

Monica Oss, Chief Executive Officer of OPEN MINDS, delivered this presentation on April 6, 2021, and shared insights on how far the behavioral health and human services industry has come since the COVID-19 pandemic struck just over one-year ago.

Learning Objectives:

  • The 12 critical actions successful leaders were taking last year to combat market challenges, and which are still being utilized today
  • How organizations are keeping their employees engaged and motivated to avoid burnout
  • Preparing for the ‘next normal’ – transitioning to the post-pandemic environment

 

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Digital Health Care: Current & Future Technologies Impacting Health & Human Services

This executive web forum was given on March 18, 2021 by OPEN MINDS Senior Associate Paul Duck. In this forum, he explored the impact digital technologies are having on the current health and human services market and discussed tech solutions in development that could have a profound impact in the future. This forum also includes:

  • Developments in technology-enabled care delivery
  • Barriers to technology-enabled care
  • Impact to the connected patient/consumer and provider
  • How today’s innovation will impact the future, including examples of game-changing technologies
  • How to select and implement digital health care tools

 

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Staying Focused In A Year Of Disruptions & Distractions, A Success Story: VIP Community Mental Health Center, Los Angeles County, California

This presentation was delivered on March 10, 2021 at The OPEN MINDS Technology & Analytics Institute. In the presentation, the speakers discussed overcoming challenges of a remote implementation in a year of disruptions and distractions; what factors helped to keep the implementation progressing; what were the greatest challenges that needed to be overcome; how partnership and preparation led to the success of the implementation; and what can agencies learn from this example.

The presentation speakers included:

  • Erik Surwill, Director of Information and Communications Technology, VIP Community Mental Health Center
  • Tiffany Berry, National Marketing Strategist, Qualifacts + Credible
  • Robert Patton, Vice President of Implementation Services, Qualifacts + Credible
  • Tyler Burnette, Senior Project Manager, Qualifacts + Credible

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Why Measuring Performance & Tracking Outcomes Are Your Roadmap to Success: A Discussion With Eric Arnson, Chief Product Officer, Qualifacts + Credible

This presentation was delivered on March 10, 2021 at The OPEN MINDS Technology & Analytics Institute. In the presentation, the speakers highlighted the critical importance of your electronic health record’s (EHR) analytics and reporting functionality. The speakers discussed what is driving the trend towards greater need for outcomes tracking and reporting; how providers are using outcomes measures; and how the right EHR is vital in measuring performance measures and reporting outcomes to drive success. Additionally, the speakers provided a brief overview of the results of the 2020 National Behavioral Health EHR Survey results related to business intelligence, analytics, outcomes tracking, and reporting.

The presentation speakers included:

  • Eric Arnson, Chief Product Officer, Qualifacts + Credible
  • Joe Naughton-Travers, EdM, Senior Associate, OPEN MINDS

The 21st Century Cures Act & Information Blocking: What It Is & What It Means To Persons Served, Providers & HIT Vendors

This presentation was delivered on March 11, 2021 at The OPEN MINDS Technology & Analytics Institute. In the presentation, the speakers discussed the impact of the 21st Century Cures Act on clients, providers, and vendors; what information blocking is and what data must be available; and how the organization is managing data access overall.

The presentation speakers included:

  • Rachel Clemens, Vice President of Solutions Consulting, Qualifacts + Credible
  • Mary Givens, Senior Compliance Manager, Qualifacts + Credible


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The Tech-Enabled Provider Organization: The 2020 OPEN MINDS Health & Human Service Technology Survey

As the health and human service market shifts to value-based reimbursement with a focus on cost and quality, specialty provider organizations will need to adopt new technologies to survive. Increasingly, there is a need for population health management, data exchange, and clinical decision support tools. For executives, linking technology investment to strategy is essential to success—performance, competitive advantage, and sustainability. OPEN MINDS surveyed specialty provider organizations in the health and human services to determine where they are on the road to technology adoption. The survey provides information on:

  • Technology adoption by market and organizational size
  • The number of full-time IT employees by market and organizational size
  • The size of IT budgets by market and organizational size
  • Trends in technology adoption by market and organizational size

A free copy of The Tech-Enabled Provider Organization: The 2020 OPEN MINDS Health & Human Service Technology Survey is available to all readers due to the generous sponsorship of Qualifacts + Credible.

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Finding An Electronic Health Record System For Your Future: The OPEN MINDS Seminar On Best Practices In EHR Selection, Contracting, & Optimization

This presentation was delivered on March 9, 2021 at The OPEN MINDS Technology & Analytics Institute. In the presentation, the speakers discussed a step-by-step process for selecting an electronic health record (EHR) that fits all your organization’s needs. The seminar includes a best practice model for assessing the tech functionality your organization needs for future success; steps for vetting vendors and their products and services; budgeting for EHR software and implementation; and ensuring best value and performance in contract negotiating.

The presentation speakers included:

  • Brittney Snyder, Senior Associate, OPEN MINDS
  • Joseph P. Naughton-Travers, EdM, Senior Associate, OPEN MINDS

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Providing Stability & Innovation During Changing Times: Introducing Paul Ricci, CEO of Qualifacts + Credible

As the instability of the evolving health and human service market continues, executive teams across the nation are facing new and unprecedented challenges. The top question on all of our minds? How can we bring stability to our organizations – and ensure sustainability in the months ahead?

Re-thinking longstanding strategies and adopting new, innovative, customer-focused strategies are rarely ‘top of mind’ for executives operating in uncertain times… but while searching for a ‘roadmap’ to stability, successful leaders often find that innovation is the best path to success.

Monica E. Oss, OPEN MINDS’  CEO, and Paul Ricci, CEO of the newly merged Qualifacts + Credible organization, are two industry leaders who’ve embraced innovation to lead their organizations through current and past market disruptions. Join these two leaders for a unique discussion about how innovation, technology adoption, and customer-focused approaches can be the keys you need to unlock stability for your organization in today’s market.

Preparing For The Unknown: The EHR Functionality To Survive During & After A Pandemic — Results Of The 2020 National Behavioral Health EHR Survey

The COVID-19 pandemic has created substantial change across the entire health and human services industry. As thousands of Americans fell ill, provider organizations were challenged to shift to virtual/remote work and care delivery almost overnight. This required provider organizations to change what was previously considered necessary functionality and focus on a new set of key functionality to survive.

We can see this shift in functionalities in the results of the 2020 National Behavioral Health EHR Survey. Along with understanding changes in purchasing and implementation behavior and the focus on the Core 4 functionalities, we see a need for mobile, cloud-based storage, data mining/business intelligence, social determinants of health data collection and reporting, IT security services, and telehealth functionality. By implementing these functionalities, provider organizations increased their probability of not only surviving the global pandemic, but thrive as the pandemic slows and eventually ends.

This webinar was originally presented on February 16, 2021 by OPEN MINDS Senior Associate Joe Naughton-Travers. During this webinar we reviewed:

  • Findings of the 2020 National Behavioral Health EHR Survey
  • Strategic market trends related to EHR functionality and implementation
  • The importance of investing in EHR functionality to increase their competitive edge

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Building The Leadership Team For Tomorrow

This presentation was delivered by OPEN MINDS Senior Associate Paul Duck on February 11, 2021 at The 2021 OPEN MINDS Performance Management Institute. In the presentation, Mr. Duck discussed how to build a leadership team that brokers new ideas and drives change by leveraging organizational culture; create an engaged workforce that fits with your organization’s culture; and best practices for recruiting and retaining top talent.

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