The New Role of Virtual Care in Behavioral Health

Recently Qualifacts and the National Council for Behavioral Health surveyed more than 1,000 behavioral health and human services providers about the role virtual care has played in their operations during the current COVID-19 crisis.

We also wanted to know how they were handling a remote workforce, how their revenues had been affected and how their technology solutions were holding up.

The results, unsurprisingly, showed rapid and significant structural changes in order to continue effective, efficient care to the communities served:

  • 80% said they delivering care virtually at least 60% of the time now
  • 70% said at least 40% of their care will be virtual going forward
  • 64% have experienced revenue losses — yet also report decreased no-show rates
  • 20% said they’d need a new EHR in order to support their new virtual programming

To dig into those details, and much more, download the whitepaper.